Help With Websites and Apps That Are Not Working Properly
If a website or app is unfinished, unreliable, confusing or repeatedly producing errors, Function Labs can review the current product, identify the main problems and recommend the most practical route forward.
How We Can Help
Website Troubleshooting
Diagnosing and fixing problems with existing websites.
App Troubleshooting
Diagnosing and fixing problems with existing applications.
Broken Forms and Customer Journeys
Repairing forms and journeys that fail or confuse users.
Login and Account Problems
Fixing authentication, login and account access issues.
Payment and Subscription Issues
Resolving problems with payments and subscriptions.
Mobile Layout Problems
Fixing layouts that break on mobile and tablet devices.
Performance and Reliability Reviews
Reviews of speed, stability and reliability.
Launch-Readiness Reviews
Structured checks before a product goes live.
Security and Access-Control Reviews
Reviews of access, permissions and data handling.
Prioritised Action Plans
Clear, prioritised lists of what to fix first and why.
Repairs and Continued Development
Carrying out the repairs and continuing development afterwards.
What to Expect
We will first establish what can be accessed, how the current product has been built and whether the underlying project can be safely improved. Some inherited systems may require restructuring or rebuilding rather than isolated repairs. Any recommendation will be explained clearly before additional work begins.
Pricing
From a focused health check to significant build support. Smaller repair projects have a minimum charge of £300.
App or Website Health Check
£75
A focused review that identifies the likely cause of a specific issue and recommends next steps.
Best for: A focused initial review for a smaller website or application issue.
- The likely cause
- The affected area
- Recommended next steps
- Whether the problem can be repaired within the existing system
- Whether a broader review is required
- The £75 fee does not include unlimited implementation work
Fixes and Implementation Work
From £300
Practical fixes and implementation work. Smaller repair projects have a minimum project charge of £300.
Best for: Businesses that need specific fixes or improvements carried out.
- Bug fixes
- Layout repairs
- Form and journey fixes
- Feature improvements
- Minimum project charge of £300 applies
Ongoing Development and Support
£75 per hour
Flexible development and support, with a four-hour minimum booking.
Best for: Businesses that need ongoing development or support on a flexible basis.
- Development work
- Improvements
- Support and troubleshooting
- Fixed quotations may be offered where scope can be clearly defined
- Minimum booking: four hours (minimum engagement: £300)
App Recovery or Significant Build Support
From £1,000
Substantial stabilisation, rebuilding, security work or completion for applications that need significant attention.
Best for: Applications requiring multiple repairs, structural work or major launch-readiness changes.
- Multiple repairs
- Structural work
- Security improvements
- Permissions work
- Major launch-readiness changes
- Significant unfinished development
How Projects Work
Clear expectations from the start, so you know what to expect before any work begins.
Written quotation and defined scope
Larger projects receive a written quotation and a clearly defined scope before work begins, so you know exactly what is included.
Payment schedule
Payment is normally split 50% before work begins and 50% on completion. Smaller projects may be handled differently.
Work outside the agreed scope
Any material work outside the agreed scope is quoted separately, so there are no surprises.
Timelines
Timelines depend on the scope of work, access to systems, client response times and any third-party approvals.
App Store and Play Store
App Store and Play Store approval cannot be guaranteed — it depends on Apple and Google review processes.
Third-party costs
Third-party subscriptions, platform charges and external service fees are not automatically included unless stated in your quotation.
Frequently Asked Questions
What happens next
- 1We review your enquiry.
- 2We normally respond within one business day.
- 3Where appropriate, we arrange a short discussion and provide a written scope or quotation.
Request an Initial Review
Tell us what is going wrong and we will help establish the most practical route forward.